Inside Sales and Customer Service Representative
PLYMOUTH MEETING, PA
Inside Sales and Customer Service Representative
Full Time • PLYMOUTH MEETING, PA
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. .
You will oversee the day to day operations of the office for a glass company in its 5th year of business that is expanding at a rapid rate. It is an exciting atmosphere, and the position allows you to be involved in all aspects of running a successful small business.
You will be responsible for work orders from start to finish; beginning with customer intake, scheduling, building quotes & securing contracts, ordering materials, coordinating installations, processing point of sale for payments (both deposits & final payments), and organization and delivery of invoices and receipts. You will be handling everyday customers (cash customers), contractor accounts and insurance companies.
You will learn the importance of relationships with suppliers. You will be handling the ordering of materials necessary for the company to fulfill our contractual obligations. You will be responsible for coordinating deliveries, receiving shipments, and tracking invoices & costs related to specific jobs.
You will be involved in sales and the negotiation to sell the job.
You will oversee the day to day operations of the office for a glass company in its 5th year of business that is expanding at a rapid rate. It is an exciting atmosphere, and the position allows you to be involved in all aspects of running a successful small business.
You will be responsible for work orders from start to finish; beginning with customer intake, scheduling, building quotes & securing contracts, ordering materials, coordinating installations, processing point of sale for payments (both deposits & final payments), and organization and delivery of invoices and receipts. You will be handling everyday customers (cash customers), contractor accounts and insurance companies.
You will learn the importance of relationships with suppliers. You will be handling the ordering of materials necessary for the company to fulfill our contractual obligations. You will be responsible for coordinating deliveries, receiving shipments, and tracking invoices & costs related to specific jobs.
You will be involved in sales and the negotiation to sell the job.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
- Meet or exceed monthly sales goals
- Receive incoming calls in professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Prior experience in the auto and/or flat glass industry is a plus
- Computer literate, with working knowledge of work processing, business software and spreadsheet applications
- Proficiency to navigate tablet based technology
- Excellent communication skills
- Good organizational and time management skills
- Professional appearance and personality
- Able to lift 75-100lbs
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $15.00 - $20.00 per hour
Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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Generous pay
Great team culture
Reputation goes back to 1962